Warranty Policy
WARRANTY POLICY
Ethermall Greek BBQs, Pizza Ovens is an importer of premium quality Traditional wood fired ovens, Greek charcoal bbqs, accessories and refractory materials and warrants its products to be free from major defects in materials and craftsmanship on the structural components for a period of two (2) years from the date of purchase. This warranty may be invalid if the oven or any part is not correctly installed, cured, operated, and maintained according to all specified instructions at purchase. If the purchaser follow the instructions will enjoy the cooking experience for over 12 years without any issue.
SPECIFICATIONS TO THE WARRANTY
The warranty above is not applicable under the following circumstances:
(1) The BBQs and the Ovens was not installed in accordance with ETHERMALL installation guide and your local building codes.
(2) This Warranty does not apply to any cracking caused by over-firing or the failure to follow a proper curing schedule. See care information for a detailed explanation of this curing schedule. All the Ethermall main products such as Charcoal BBQs and Wood Fire Ovens will crack, it is normal. The most common are some hairline cracks that may appear.
(3) The BBQs & Ovens has been subjected to non-standard use, including but not limited to, throwing firewood into the oven with force, addition of non-approved appliances or burners, burning fuels with abnormal burning characteristics, including: driftwood, coal, plywood, and wood products using a binder that may burn at excessive temperatures, causing damage to the Oven. The oven should not be over stuffed with wood.
(4) The BBQs & Ovens has been subjected to or the use of improper chemicals or liquids that have been used to clean or sanitize the interior of the oven.
(5) This Warranty does not cover damage to the dome caused by storing any materials on the top of the oven or the bbq.
(6) This Warranty does not apply to normal wear and tear of the goods, or on parts that would be worn or replaced under normal conditions, including the following:
- Normal cracking due to expansion and contraction stress relief in the refractory materials of either the dome or floor tiles.
- Discoloration of exterior finishes in areas repeatedly exposed to smoke, as this is considered normal wear and character on your wood fired pizza oven.
(7) This Warranty does not apply to ovens that have NOT been covered. Ovens need to be protected from wet weather. Protect from rain and snow. It is very clear to see if an oven has not been covered. You can still use your oven if its not covered but you need to dry it again as you did the curing time. This secure the OVENS and the BBQS from the hairline cracks. Never start big fire in short period of time when it has a lot of moisture. In any case, feel free to contact us on +61 451 158 001 and speak with George for a professional advise.
(8) This Warranty does not apply to any rust that may develop on the (regular)door of the OVENS or the rotation system and the handles of the spits as they are galvanised. We recommend with all steel doors to cover them when not in use.
- (9) This Warranty does not cover damage to, or failure of the BBQ or the OVEN, resulting from natural or other catastrophes, such as flood, fire, wind, or severe storms.
MOTORS
12-MONTH WARRANTY
The product warranty becomes void if the product shows evidence of being dropped, exposed to the elements, tampering including unauthorised attempts at repairs, mishandling, or misuses such as excessive fire or a motor not being counterweighted or damaged caused by liquid. The warranty does not provide coverage for repairs costs conducted by 3rd party professionals, normal wear and tear accidental damage, and does not cover cosmetic defects or surface rust.
Our motors are tested for residential use and they are designed to work for over 1500hr for the regular line and our heavy duty motors over 3600hr. Our rotation system is designed to work with both motors and make the motors to almost double their lifetime because the movement from the motor to the worm gear it can withstand the 1/3 of the weight of the spits. For example, if there are 2 spits from 15kg each spit(30kg in total), the movement to the worm gears and the power applied to the motor is 30/3=10kg. This ensure the long lasting motors thanks to our worm gears rotation system.