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Privacy Policy

PRIVACY POLICY

Data Security

E-thermall.com.au safeguards account holders’ information from being used by unauthorized agents or robotic mechanisms. Account access is made using unique and individual codes that only the owner knows and is the identity of the account. This combination proves to e-thermall.com.au that access to the owner’s account is solely from the account holder.

All remote services are accessed by entering the e-mail and password of the holder each time he / she enters his / her account information or to make a transaction. Do not give anyone access to the account. If it is believed that your password has been learned by another entity, you can change it at any time.

Information that we collect

To purchase a product from our website you will need to complete a few informations. You will be asking to fill the form with below following information:

  • name
  • contact information including email address and phone number
  • demographic information such as postcode, billing address and mailing address
  • other information relevant to customer surveys and/or offers

We do not retain credit card information. When purchasing online, your credit card information is encrypted so we do not see any of this information. When paying in store or via our website, your credit card details are entered directly into the EFTPOS machine/or bank so that it is not written down or retained in any way. 

What we do with these information

We require this information to understand your needs and provide you with a better product/s and service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can simply click to let us know that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@e-thermall.com.au or by calling +61 451 158 001 or by click the link ‘’Unsubscribe’’ at the end of the email.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please call, write to or email us as soon as possible . We will promptly correct any information found to be incorrect.

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or let you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website/products/services in order to tailor it to customer needs and make a better experience for the potential customer when he/she visit our website. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

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